PetPulse AI: Privacy Policy

Effective Date: November 15, 2023

Introduction

PetPulse AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our PetPulse AI mobile application (the "App").

Please read this Privacy Policy carefully. By accessing or using the App, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when using our App, including:

  • Account information (email address, name)

  • Pet profile information (pet name, breed, age, weight, gender, neuter status, location)

  • Pet health records (health history, diet information, supplements, medications)

  • Photos and images you upload related to your pets

  • Location information (if provided, not from GPS, or location services)

Usage Information

We automatically collect certain information when you access or use our App, including:

  • Device information (device type, operating system, unique device identifiers)

  • Log information (time and duration of use, features accessed)

  • IP address and other network identifiers

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our App and services

  • Create and update your account and pet profiles

  • Generate personalized AI recommendations for pet health

  • Process and respond to your queries and requests

  • Send important notices and updates related to the App

  • Analyze and monitor App usage and trends

  • Detect, prevent, and address technical issues or security breaches

Data Storage and Security

Your pet health data is stored securely in our database, with appropriate technical and organizational measures in place to protect against unauthorized access, alteration, disclosure, or destruction. We use Firebase for authentication and data storage, with industry-standard encryption practices.

User credentials and sensitive information are encrypted both in transit and at rest. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure.

Third-Party Services

Firebase

We use Firebase, a service provided by Google, for authentication, cloud storage, and database functionality. Firebase's privacy policy can be found at: https://firebase.google.com/support/privacy

OpenAI

We use OpenAI's API to provide AI-powered health advice based on the information you provide about your pets. The information sent to OpenAI is used only to generate responses and is subject to OpenAI's privacy policy: https://openai.com/privacy/

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties except as specifically described in this policy. We may disclose your information:

  • To comply with legal obligations or respond to lawful requests

  • To protect the rights, property, or safety of our users, ourselves, or others

  • With service providers who help us operate our App (subject to confidentiality obligations)

  • With your consent or at your direction

Your Choices and Rights

You have several rights regarding your personal information:

  • Access and Update: You can access and update your account and pet profile information within the App at any time.

  • Deletion: You can request deletion of your account and associated data by contacting us.

  • Opt-Out: You can opt out of non-essential communications at any time.

  • Data Export: You can request a copy of the data we have collected about you.

Children's Privacy

The App is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will promptly delete that information.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: support@petpulse-ai.com

California Privacy Rights

California residents may have additional rights regarding their personal information under the California Consumer Privacy Act (CCPA). Please contact us for more information about these rights.

International Users

By using the App, you consent to the transfer of your information to the United States and its processing in the United States, where different data protection standards may apply compared to your country of residence.